If you wish to deactivate your Bewdy account, follow these steps:
1. Log into Your Bewdy Account
Open the Bewdy app or visit the website.
Sign in to access your account settings.
2. Go to Account Settings
Navigate to your Profile.
Select "Account Settings".
Look for the option to Deactivate Account.
3. Ensure Your Wallet Balance is Used
Before deactivating, make sure you have used up any remaining funds in your Bewdy Wallet, as no refunds will be provided after account deactivation.
4. Confirm Deactivation
Follow the prompts to confirm your request.
Once confirmed, your account will be deactivated permanently, and you will no longer have access to your bookings, history, or saved preferences.
Important Notes:
- ✔ Deactivating your account is permanent—you will need to create a new account if you wish to use Bewdy again in the future.
- ✔ If you need assistance, contact Bewdy customer support via the Chat Support option before proceeding.
If you’re experiencing any issues or have concerns, we’re happy to help—reach out to Bewdy Support before deactivating your account.
How to Log In on Bewdy
Logging into your Bewdy account is simple and secure. Since Bewdy does not use passwords, you will log in using a One-Time Password (OTP) sent to your registered mobile number or email.
Follow These Steps to Log In:
1. Open the Bewdy App or Website
- Launch the Bewdy app on your mobile device
2. Enter Your Registered Mobile Number or Email
- On the login screen, enter your registered phone number or email address.
3. Receive Your One-Time Password (OTP)
- You will receive a 6-digit OTP via SMS or email.
- If you don’t receive the OTP within a few seconds, check your spam folder or request a resend.
4. Enter the OTP
- Input the OTP code exactly as received.
- Make sure you enter it before the code expires.
5. Access Your Account
- Once the OTP is verified, you will be logged in instantly.
- You can now browse services, manage bookings, and update your profile.
Troubleshooting Login Issues:
- ✔ Didn’t receive the OTP? Try resending it after a few seconds.
- ✔ Entered the wrong phone number/email? Go back and correct it.
- ✔ Still can’t log in? Contact Bewdy Support for assistance.
That’s it! You’re now logged into Bewdy hassle-free—no passwords needed!
If you’re having issues while you’re using the Treatwell app, such as it crashing or failing to load a page, there are a few easy steps you can take to solve the problem.
iOS
On an iPhone or iPad, try uninstalling and reinstalling the app, and check in your settings whether you need to perform a software update.
If this doesn't solve the problem, turn off your device and then back on again, which gives the app a chance to update itself.
If you're still having trouble
Send through the following information, as well as some screenshots, and we’ll investigate further:
- The email address of the account you’re using
- The device model name
- The operating system of your device and the version you’re running Android | iOS | Windows | macOS | Linux
- The app or browser version that you are using
Google | Firefox | Microsoft Edge | Internet Explorer - Any screenshots or screen recordings of the issue
iOS | Android | Windows | Mac | Linux
Please, start a chat session from the “Chat Support” button in your Bewdy account, and we’ll have a look.
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Give custom category/single post slug name for your documentation.
In order to secure your pay at venue booking when you check out as a guest with us, we’ll ask for your phone number. When you’ve filled it in, we’ll send you a code to verify the number belongs to you so you can go ahead with checking out your booking. If you don’t receive this code, please check:
You’ve entered the phone number correctly
You’ve used the correct prefix
If you still haven’t received the code, then you can get in touch with us by starting a chat session from the “Chat Support” button in your Treatwell account.
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If something about your appointment isn’t quite right, usually the easiest way to fix it is to speak to the salon or therapist on the day. We hope that any concerns shared with them can be sorted out on the spot.
An appointment
We’re sorry that your appointment didn’t go as you’d expect it to. As our partners are responsible for the service you received if you haven’t already, we do ask that you contact them directly: you’ve got their contact details in your confirmation email and the app and raise your complaint with them. They’ll appreciate the feedback and also be able to advise you of any refund or compensation that’s available to you.
How to Submit a Complaint to BewdyBook
If you’d still like to make us aware of your experience, you can submit your complaint to us via chat. In that case, make sure to include this info which will help us to look into it more quickly for you:
- Order reference
- Date of the appointment
- The email address you made to use the booking
- If you raised your complaint with the service provider directly
- Any correspondence between yourself and the service provider about your complaint
- Any supporting images you may have taken
Some information on our website or the app
Please do let us know if you believe any information is inaccurate in any way. We’ll want to know about that asap. Please include in your message to us:
- The page link
- Your order reference (if relevant)
- Any other supporting information, links or images
Something else
If your complaint is about anything else, including Beddybook’s practices, then please tell us here and include:
- The nature of your complaint
- Any supporting correspondence, links or images
Please initiate a chat session by clicking on the ‘Chat Support’ button in your BewdyBook account.
What BewdyBook can’t do:
Bewdy can’t authorise a refund on the service provider behalf, nor can we skip around their decision if they choose not to refund. The good news is that our service providers are fair people and do refunds when that’s the right thing to do.
At Bewdy, our goal is to create the best beauty and wellness experience for both our clients and service providers
From the convenience of booking appointments anytime to the flexibility of rescheduling and cancellations, we strive to make the process as seamless as possible.
The Importance of Pre-Payment
Flexibility for Clients
- We understand that plans can change, so Bewdy offers the flexibility to reschedule or cancel appointments when needed.
Protecting Our Service Providers
- Many of our partner salons and independent professionals rely on scheduled bookings to manage their business.
- Last-minute cancellations or missed appointments can have a significant impact on their income and schedule.
Preventing Unreliable Booking Behavior
- If a client has a history of frequent last-minute cancellations, no-shows, or multiple unpaid bookings, pre-payment is required to confirm future appointments.
- This ensures fairness for both clients and service providers, preventing unnecessary disruptions.
Supporting Small Businesses
- Many of our service providers are independent business owners who set aside time specifically for each client.
- By requiring pre-payment in certain cases, we help protect their livelihood while ensuring you continue to receive high-quality services.
When Pre-Payment Is Required
- If you have multiple ‘Pay at Venue’ bookings coming up.
- If you have a history of missed appointments or frequent last-minute cancellations.
By introducing pre-payment where necessary, we help ensure fairness, reliability, and a premium experience for both clients and service providers. Thank you for being a valued part of the Bewdy community!
Booking an appointment on Bewdy is quick and easy. Follow these simple steps to secure your beauty and wellness services:
1. Log into Your Bewdy Account
- Open the Bewdy app or visit the website.
- Sign in to your account or create one if you’re a new user.
2. Search for a Service
- Use the search bar to find the beauty or wellness service you need (e.g., hairstyling, makeup, massage, facials, nail care).
- Enable location services or manually enter your location to find service providers near you.
3. Choose a Service Provider
- Browse available service providers, view their profiles, ratings, reviews, pricing, and availability.
- Select the provider that best suits your needs.
4. Select Date & Time
- Choose a suitable date and time for your appointment based on the provider’s availability.
5. Confirm and Pay
- Ensure you have sufficient funds in your Bewdy Wallet to complete the booking.
- Confirm the appointment and process the payment.
6. Get Your Confirmation
- Once booked, you will receive a confirmation notification with all the details.
- Your service provider will be notified and ready to serve you at the scheduled time.
That’s it! You’re all set to enjoy your beauty or wellness treatment hassle-free. If you need to reschedule or cancel, make sure to do so at least 24 hours in advance to avoid penalties.
For any assistance, Bewdy’s customer support is always here to help!
Rebooking an appointment on Bewdy is quick and convenient, allowing you to schedule your favourite treatments with the same provider in just a few steps.
1. Log into Your Bewdy Account
- Open the Bewdy app or visit the website.
- Sign in to your account to access your booking history.
2. Go to "My Bookings"
- Navigate to the "My Bookings" section in your profile.
- Find the previous appointment you want to rebook.
3. Select "Rebook"
- Click on the "Rebook" button next to the completed or past appointment.
- This will take you to the service provider’s page with the same treatment details pre-filled.
4. Choose a New Date & Time
- Select your preferred date and time based on the provider’s availability.
5. Confirm and Pay
- Review your booking details to ensure accuracy.
- Ensure you have sufficient funds in your Bewdy Wallet to complete the payment.
- Confirm your rebooking, and your appointment will be scheduled.
6. Receive Booking Confirmation
- You will receive a confirmation notification once your rebooking is successful.
- The service provider will be notified of your appointment.
That’s it! You’re all set for your next beauty or wellness session. If you need to reschedule or cancel, make sure to do so at least 24 hours in advance to avoid any penalties.
For any assistance, feel free to contact Bewdy’s customer support!
Notice a payment error? Here's an overview of how our charges work.
If you notice a billing error or an incorrect charge on your account, don’t worry—we’re here to help! Here’s how you can resolve it:
Understanding Bewdy Charges
• All Bewdy charges will appear in your transaction history as “Bewdy”.
• If the amount charged is different from what was stated on the app, follow the steps below to report the issue.
How to Report a Billing Error
1. Start a Chat with Support
• Log into your Bewdy account.
• Click on “Chat Support” to start a live chat with our customer service team.
2. Provide the Necessary Details
To investigate the issue, we’ll need the following information:
• Order reference (found in your booking confirmation).
• Charge amount (the amount you were billed vs. the expected amount).
3. If You Were Asked for a Supplementary Charge During Your Appointment
If you were charged an extra amount unexpectedly, please provide:
• Order reference.
• Date of appointment.
• Charge involved.
• Reason given for the extra charge by the provider.
4. Provide Proof if Needed
• We may ask for proof of payment, such as a bank statement or transaction receipt.
• Unless otherwise stated in the terms and conditions of a specific offer, you should not be charged additional costs.
Next Steps
Once we receive your details, our team will review your case and resolve the issue as quickly as possible.
If you have any further questions, feel free to reach out via chat support—we’re always happy to help!
Here’s what you can do if you need to:
You can either make a separate booking for the extra treatment or call the salon and check if they’ll have time to squeeze in both treatments. If that’s possible, they can make a note of the changes on their side.
If you notice a billing error or an incorrect charge on your account, don’t worry—we’re here to help! Here’s how you can resolve it
Keeping Track of Your Bewdy Appointments is Easy by Adding Them to Your Google or Apple Calendar
Here’s how you can do it:
1. Log into Your Bewdy Account
- Open the Bewdy app or visit the website.
- Navigate to "My Bookings" to view your upcoming appointments.
2. Select Your Appointment
- Click on the appointment you want to add to your calendar.
- Look for the "Add to Calendar" option
3. Choose Your Calendar Option
If the app supports direct integration, select either:
- "Add to Google Calendar" (for Android & Google users)
- "Add to Apple Calendar" (for iPhone/iPad users)
4. Manually Add to Your Calendar (If No Direct Option)
For Google Calendar (Android & Web Users)
- Open Google Calendar on your phone or computer.
- Click the "+" icon or "Create" to add a new event.
- Enter your appointment details:
- Service name & provider (e.g., "Haircut at Bella’s Salon")
- Date & Time
- Location (if applicable)
- Click "Save" to confirm.
For Apple Calendar (iPhone/iPad Users)
- Open the Apple Calendar app.
- Tap the "+" icon in the top-right corner.
- Enter your appointment details:
- Title (e.g., "Facial Appointment at Glow Spa")
- Date & Time
- Location (if applicable)
- Tap "Add" to save the appointment.
5. Set Reminders (Optional)
- You can enable notifications so you receive a reminder before your appointment.
- Google Calendar and Apple Calendar allow you to set custom alerts (e.g., 30 minutes or 1 hour before).
Once added, your Bewdy appointment will sync with your preferred calendar, ensuring you never miss a beauty or wellness session! 🎉
Rescheduling your appointment on Bewdy App
If you reschedule using the app, your upcoming booking should display on the home screen. If not, select 'My Bookings' at the bottom of the screen. From there, click 'View booking information' on the appointment, then 'Manage booking'. You'll be able to reschedule by tapping 'Change time' and selecting your chosen team member or going directly to the calendar to choose a new time and day. Once you've decided, confirm the information, and your appointment will be changed.
Bewdy does not manage bookings made outside of its platform.
If you booked your appointment directly with a salon (offline or through another method), you will need to contact the salon directly to make any changes, cancellations, or inquiries.
Managing Offline Bookings
- Check with the salon for their specific cancellation and rescheduling policies.
- Contact them directly via phone, email, or their preferred method.
- Keep a record of your booking details, including date, time, and service provider, to avoid confusion.
To ensure a seamless booking experience, we recommend booking your appointments directly through Bewdy, where you can easily manage, modify, and cancel bookings all in one place.
Yes! If you’ve accidentally paid twice for the same booking on Bewdy, you are eligible for a refund. Here’s how you can request it:
1. Contact Bewdy Support
- Log into your Bewdy account.
- Go to the "Chat Support" section in the app or website.
- Start a chat with customer support and explain the double payment issue.
2. Provide the Necessary Details
To speed up the refund process, please include:
- Order reference number (found in your booking confirmation).
- Proof of double payment (e.g., a screenshot of your bank transaction or Bewdy Wallet history).
- Date of the transaction.
- Amount charged twice.
3. Refund Processing
- Once Bewdy’s team verifies the duplicate payment, your refund will be processed.
- Refunds are typically returned to your Bewdy Wallet.
Important Notes:
- ✔ Refund processing time may vary.
- ✔ The extra payment in your Bewdy Wallet can be used for future bookings.
For further assistance, reach out to Bewdy customer support, and we’ll be happy to help!