If something went wrong with a booking, you can raise a dispute directly from that booking in the Bewdy app or on bewdybook.com:

1. 1. Open the booking: go to Bookings, open the booking and choose Raise a dispute.

   2. Tell us what went wrong: choose the reason that best describes the issue. The options are: provider did not show up, arrived late, poor service quality, incomplete service, pressured me for the completion code, damaged my property, behaved unsafely, overcharged me, or attempted fraud or a scam.

   3. Describe what happened: include dates, times, what was agreed, what happened and how you’d like it resolved (at least 40 characters).

   4. Answer a few more questions: these depend on the reason you chose. For a no-show, for example, Bewdy asks whether you were at the booking address and how long you waited.

   5. Upload evidence: add photos, screenshots, receipts, chat messages or proof of arrival (JPG, PNG, MP4 or PDF, up to 25MB).

   6. Choose your preferred outcome: full refund, partial refund, Bewdy credit, free rebooking, report provider behaviour, or other.

   7. Review and submit: check your details, confirm the information is accurate and tap Submit Dispute.

What happens next: you get a dispute reference number, and Bewdy notifies the professional, who has 24 hours to respond. Bewdy then reviews your evidence, the professional’s response and the booking records before making a decision, or sooner if the issue is urgent. You can track progress at any time with View Dispute. The outcome you choose is your preference; the final decision is Bewdy’s.

Don’t share your completion code (OTP) if the service wasn’t completed. If a professional pressures you for it, choose that reason when you raise your dispute.

For complaints that aren’t about a specific booking, contact Bewdy Support through in-app chat, at support@bewdybook.com, or on 0704 515 1796.